FAQ — Marca Lá Services
Everything you need to know before getting started.
How do automatic reminders work?
Marca lá sends reminders by email, WhatsApp and SMS* to your clients, with the notice period you choose — from 1 to 48 hours before each booking (24h by default) — reducing no-shows without you having to contact anyone manually. * WhatsApp/SMS available on the Business plan.
Can I have several staff members?
Yes. Each professional can have their own login (individual schedule and availability), and clients choose the professional on the public page.
Do I need to pay a monthly fee?
No. There's no monthly fee — you pay only R$0.25 per completed booking on the Starter plan, or R$0.50 on the Business plan.
Do you issue an invoice for payments made to Marca lá?
Yes, on request via support. If your business has organised accounting in Portugal, it is legally required to withhold 25% income tax (IRS) at source on the invoiced amount — in that case, transfer only the net value (75%) and pay the withheld amount to the Portuguese Tax Authority, sending us proof of it. Example: to top up €30 of balance, transfer the €30 directly to us — that's the amount credited. The invoice is issued for a gross value of €40, of which 25% (€10) is the withholding you must pay to the Tax Authority. This rule applies only to businesses registered in Portugal.
Can I book more than one service at once?
Yes, up to 5 different services in the same booking, each with its own quantity (e.g. 2× Haircut + 1× Beard).
What is pre-booking?
A flexible way to book: the client picks only a day and time window (e.g. "Tuesday morning"), and your business confirms the exact time afterwards.
How do quotes work?
For services whose price depends on the case (e.g. photography, events), the client requests a quote, the business replies with a price and the client accepts — the booking is created automatically upon acceptance.
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